Refund policy

RETURN & REFUND POLICY

We want you to love your Huggle set. If it's not right, we're here to help.

30-NIGHT TRIAL
You have 30 days from the delivery date to request a return for a refund.

HOW TO START A RETURN
Email support@hugglewear.com with your order number and the reason for the return. We'll reply with instructions and, where a return is needed, a prepaid return shipping label.

CONDITION
Items must be unused, unwashed, and in their original packaging. For hygiene reasons we cannot accept returns of used eye masks unless the item is defective.

REFUNDS
Once your return is received and inspected — or, for some items, once we've reviewed photos — we'll refund your original payment method within 5–10 business days. Shipping was free, so nothing is deducted there. Your bank may take a few extra days to post the refund.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, email us within 14 days of delivery with a photo. We'll send a replacement or a full refund at no cost to you — no return required.

EXCHANGES
The fastest way to exchange for a different color or size is to return the original for a refund and place a new order.

NON-RETURNABLE
Gift cards and final-sale items.

CONTACT
support@hugglewear.com